Effective date: November 9, 2026

1. About this policy

This Privacy Policy explains how Grant Island Rentals (“Grant Island,” “we,” “us”) handles personal information through grantisland.com, its inquiry forms and related planning communications.

Grant Island is the brand used here for lodging and adventure-rental information. John Pfeiffer is the owner/operator for lodging and non-ATV rentals and is the contact for the website, inquiries and privacy requests. The ATV rental business is Grant Island Rentals LLC.

Mailing address: 5556 North Shore Road, Greig, NY 13345, United States. Contact John at bookings@grantisland.com. The applicable contracting party and transaction terms are identified in the agreement for the service you book.

This policy covers information we receive or use. Booking platforms, payment services, messaging platforms and other independent providers also explain their own handling of information in their privacy notices.

2. Information you provide

Inquiries and planning: your name, email address, accommodation or adventure interests, preferred dates, group size, booking timeline and anything you choose to include in a message. Different forms ask for different details.
Communications: information you send by email, telephone, WhatsApp or social messaging, including contact details and trip questions.
Booking-related information: reservation details and communications made available to us by the booking service you use, so we can manage your request or reservation.
Comments: your comment and the details you provide with it. A published comment and chosen display name are public. Avoid including private booking details or other sensitive information in a comment.

Please do not send payment-card numbers, passwords or identity documents through general inquiry forms or public comments. Where a booking process requires payment or verification information, use the designated provider’s secure process and read its notice.

3. Information collected through technology

The website and services it uses can receive technical information such as IP address, browser and device information, pages viewed, referral links, approximate location derived from an IP address, interaction times, and cookie or similar identifiers. Source information can help connect an inquiry with the page or campaign that brought you here.

Cookies, pixels and similar tools support website functions, spam prevention, analytics, advertising and visitor recognition. These tools are not limited to information typed into a form. The services described below can also process information under their own policies.

4. How we use information

Respond to questions and provide requested stay details or an adventure plan.
Help you choose an accommodation or rental, discuss dates and manage booking-related communications.
Send planning follow-up and marketing messages when you have subscribed or another applicable permission allows it, and manage unsubscribe preferences.
Understand website use, measure campaigns and improve pages and services.
Recognize visitors and maintain visitor-interest records in Customers.ai, and use the advertising and measurement tools described below.
Operate the website, reduce spam and misuse, and handle legal obligations, disputes and recordkeeping.

A website visit, advertisement interaction or matched identity is not by itself an affirmative email subscription. Currently, Customers.ai-matched visitor leads are stored there and are not sent into the ActiveCampaign follow-up funnel. A person who separately requests information or subscribes through a form follows that form’s own process and choices.

5. Providers and sharing

We use outside services to operate the website and communicate with guests. Information can be provided to them by us or collected directly through their tools. The relevant services include:

Website hosting, WordPress and maintenance services for delivering the site and managing its content and security.
ActiveCampaign for inquiry forms, contact records and email communications. Email services can record delivery information and interactions such as opens and link clicks; these measurements are not always accurate.
Guesty and FareHarbor for lodging and adventure booking routes respectively, including their booking and payment services.
Google Analytics and Google Tag Manager, and Metricool for measurement and the management of website tags.
Meta/Facebook tools for advertising measurement and related advertising functions. Meta can receive information about website interactions and identifiers and combine it with information it holds from its services and other sources to measure or target advertising.
Customers.ai for visitor recognition and matching, described in the next section.
Google reCAPTCHA for checking form activity and reducing abuse. Where Google videos, maps or other embedded content are used, loading or interacting with them can also connect your browser to Google.
Comment spam and avatar services, including WordPress-related Akismet and Gravatar features where used, for reviewing comments and displaying profile images.
WhatsApp/Meta and BoringHost when you choose the Grant Island WhatsApp planning route. This route uses an AI assistant; your messages can be processed to answer questions and pass the inquiry to John Pfeiffer for human follow-up.

We do not sell or rent our lead lists or share them for another business’s marketing. Our analytics, advertising and visitor-matching providers can receive information as described above. Some advertising or matching disclosures may be treated as a sale or sharing under applicable privacy law even when no lead list is sold. Contact us with a request concerning that use of your information.

We may also disclose information when legally required, to respond to lawful requests, or when reasonably necessary to address fraud, protect safety or resolve a dispute.

6. Customers.ai and visitor matching

Customers.ai technology can associate a website visit or browser identifier with contact information, such as a name or email address, using information from its partners and matching services. A match can occur even when a visitor has not filled out our inquiry form.

We currently keep identified visitor records in the Customers.ai lead list. These leads are not currently sent into our ActiveCampaign funnel, and we are not currently sending automated emails to visitors solely because Customers.ai identified them. This is separate from a visitor voluntarily submitting a Grant Island inquiry or subscription form.

Some identified visitors received automated emails under earlier arrangements. Earlier records or communications may remain in the systems that received them; stopping the current connection does not itself delete those records. You can contact us about information associated with you. This policy does not retroactively authorize earlier processing.

Learn about the provider’s collection, matching and choices in the Customers.ai Privacy Policy, which links to its privacy-choice process. You can also contact Grant Island about our use of information associated with you.

7. Your email, cookie and advertising choices

Email: use an unsubscribe link in a marketing email or contact bookings@grantisland.com to request that marketing stop. Booking or requested service communications may still be needed to respond to you or manage an existing reservation, subject to applicable law.

Cookies and browser signals: the website does not currently provide its own cookie-preference center or a site-wide automatic response to legacy browser Do Not Track signals. Your browser can block or remove cookies and restrict some tracking, but some recognition methods do not depend on cookies. Some website features may work differently when cookies or scripts are blocked. Cookie settings do not unsubscribe you from email, and email unsubscribe does not itself stop browser-based tracking.

Individual providers may respond to Global Privacy Control or other privacy signals under their own policies. We do not represent that a browser signal switches off every service on this website. Contact us to make a request about Grant Island’s use of information associated with you, including an applicable advertising or sale/sharing opt-out request.

Provider choices: Google describes its collection at How Google uses information from sites or apps that use its services. Customers.ai explains its own privacy choices in the policy linked above. Review the advertising and privacy controls in the Meta account you use. Provider controls apply to their stated scope; no single control should be assumed to stop every service.

8. Requests about your information

You may contact bookings@grantisland.com with a privacy question or a request to access, correct or delete information associated with you. Please describe the request and the email address you used with Grant Island. Do not send sensitive identity documents in your first message.

Your rights depend on applicable law and can include access, correction, deletion, a copy of information and certain advertising or sharing choices. We may need proportionate information to verify a request or an authorized agent’s authority. Some records may need to be retained for a booking, legal obligation, dispute or suppression preference. We will handle requests under applicable requirements; contact us again if you believe a request was misunderstood.

9. Retention and security

Retention depends on the kind of record and its purpose, including an inquiry, an ongoing guest relationship, a reservation, accounting requirements or a dispute. Booking and payment records can need a different retention period from general inquiries. A limited suppression record may need to remain so an unsubscribe is respected. Contact us to ask about information associated with you or to request deletion, subject to applicable requirements and exceptions.

No website, email or storage system is completely secure. Use the designated booking or verification process for sensitive information and contact us if you believe information has been misdirected.

10. Children and international visitors

The website’s inquiry and marketing services are intended for adult trip planners. A parent or guardian should handle a child’s trip arrangements and provide only information needed for that purpose. If you believe a child has submitted personal information directly through these services, contact us so we can review and address it.

Grant Island operates in New York, United States. The services used for this website and communications can process information in the United States or other locations. Laws can differ from those where you live. This statement does not treat a website visit as consent to an international transfer or remove any applicable legal protection.

11. Other sites and policy changes

Links can take you to booking platforms, social networks or other websites with their own notices and settings. Review them before providing information there. This does not remove Grant Island’s responsibilities for information it receives or controls.

We will update the effective date when this policy changes and provide any further notice or choice required for a material change. A revision does not retroactively authorize a new incompatible use of information.

12. Contact

Grant Island
John Pfeiffer, owner/operator and website privacy contact
ATV rental business: Grant Island Rentals LLC
5556 North Shore Road
Greig, NY 13345, United States
Email: bookings@grantisland.com

Related: Website Terms.